Last Updated: June, 20th, 2023

At Chizzy Ride, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use the Chizzy Ride mobile application and related services (referred to as the "App"). Please read this policy carefully to understand our practices regarding your personal information and how we treat it. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you use the App, we may collect certain personal information from you, such as your name, email address, phone number, profile picture, and payment details. We may also collect information about your location when you use the App. including your interaction with the App's features, the content you view or access, and the actions you take.

1.2 Device Log Data: We may collect information about the device you use to access the App, including the device type, unique device identifiers, operating system, and mobile network information. Our servers may automatically record certain information when you access or use the App. This may include your IP address, app usage details, crash reports, and other system activity.

2. Use of Information

2.1 We use the information we collect to provide, maintain, and improve the App's functionality and services, including facilitating the provision of transportation services between drivers and passengers.

2.2 We may use your personal information to communicate with you, send you service-related notifications, campaigns and respond to your inquiries or requests.

2.3 We may use the information to personalize and enhance your experience on the App, such as providing tailored content, promotions, and recommendations.

2.4 We may use aggregated and anonymized data for analytical purposes, market research, and to improve the App's features and user experience.

3. Sharing of Information

3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating, managing, and improving the App. These service providers are obligated to use your information solely for the purposes specified by us and in accordance with this Privacy Policy.

3.2 Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our terms and conditions, fraud, or security concerns.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via the contact information you provided in such circumstances.

3.4 Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not personally identify you with third parties for various purposes, including analytics, research, and marketing.

4. Data Security

4.1 We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

4.2 You are responsible for maintaining the confidentiality of your login credentials and should not share them with others. If you suspect any unauthorized access to your account, please notify us immediately.

5. Third-Party Links and Services

The App may contain links to third-party websites, services, or applications that are not owned or controlled by Chizzy Ride. This Privacy Policy does not apply to such third-party services, and we are not responsible for their practices. We encourage you to review the privacy policies of those third parties before providing any personal information.

6. Children's Privacy

The App is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on the App. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the App after the changes are posted will signify your acceptance of the modified Privacy Policy.

8. Deletion of Data

8.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. However, you have the right to request the deletion of your personal information from our systems.

8.2 If you wish to have your personal information deleted, please contact us at chizzyride@gmail.com. We will review your request and, if appropriate, take steps to delete your personal information from our records, except where we are required to retain it by law or for legitimate business purposes.

8.3 Please note that even if your personal information is deleted, it may still exist in backup or archival copies for a certain period of time before being permanently erased. We will make reasonable efforts to ensure that such backups or archival copies are appropriately protected and not used for any other purposes.

8.4 We will also inform any third parties to whom we have disclosed your personal information in accordance with this Privacy Policy about your deletion request, unless it is impossible or involves disproportionate effort to do so. Please be aware that the deletion of your personal information may limit or affect your ability to use certain features or services provided by the App.

Contact Us

If you have any questions or concerns regarding the deletion of your personal information, please contact us using the contact details provided in the "Contact Us" section of this Privacy Policy chizzyride@gmail.com.